We thank you for your order. We take every measure to pack your product well beyond UPS and U.S. Postal standards. In the event of a breakage or damaged package or product, please call us immediately at 337.893.3856 so we can arrange a pick up as well as a replacement. Thank you for your order! Your order is usually sent out within 2 days or less although please know that quality is of utmost importance and sometimes we may have a slight delay on some products. You can always call us to check on inventory and to get a friendly hello!